Salesforce survey apps are specialised tools built into the Salesforce ecosystem that help to automate and improve the process of gathering feedback and insights. Users can use these apps to generate, distribute, and manage surveys from within the Salesforce platform. They provide a variety of configurable survey templates, question formats, and branding options to meet a variety of requirements.
Salesforce survey tools make it simple to collect customer feedback, staff perspectives, and market data. These apps frequently include analytics tools that enable in-depth analysis of survey replies as well as the generation of important reports and visualisations. Integration with Salesforce CRM data provides a full perspective of customer interactions and comments, allowing businesses to make informed decisions and improve their products, services, or processes based on the information gathered.
Top 10 Salesforce Survey Apps
1. GetFeedback
GetFeedback is a product of SurveyMonkey, a global leader in online surveys and forms that provide individuals with the information they need to make quick and confident decisions. It is known for its user-friendly interface, which allows the creation of responsive surveys, real-time analytics, and Salesforce integration.
Integration within Salesforce
GetFeedback is tightly integrated with Salesforce, allowing you to collect valuable customer feedback and data immediately within your Salesforce instance. The integration syncs survey responses, providing a comprehensive view of customer interactions and comments alongside existing CRM data.
GetFeedback’s Salesforce integration empowers businesses to capture, analyze, and act upon customer feedback efficiently within the Salesforce ecosystem, enhancing overall customer engagement and satisfaction.
💸 Pricing
GetFeedback is available at $799 USD per company per month.
2. SurveyMonkey
SurveyMonkey is a popular survey software that works well with Salesforce. Users may use this interface to create, distribute, and manage surveys directly within Salesforce, leveraging the power of SurveyMonkey’s survey-building skills while harnessing data within the Salesforce ecosystem.
💸 Pricing
SurveyMonkey’s integration with Salesforce is available on the enterprise at over $70 per month per user.
3. Simple Survey
Automate the process of gathering feedback in Salesforce with simple, elegant surveys. Boost response rates, enhance customer satisfaction, and raise CSAT and Net Promoter Score (NPS). It is developed by Vicasso a well-known Salesforce partner.
Simple Survey is a 100% native app that provides unlimited, beautifully branded surveys.
💸 Pricing
Simple Survey can be tried for 14 days, and then it will cost $7 USD per user per month. It has another package for Guided setup, which costs $1,175 USD/org/one-time payment
4. Qualtrics
Qualtrics, the market leader in customer experience and the creator of the Experience Management (XM) category, is changing the way businesses manage and improve the four core business experiences: customer, employee, product, and brand. Qualtrics is used by over 11,000 organisations worldwide to listen to, understand, and act on experience data (X-dataTM).
Qualtrics Integrate operational and customer experience data to gain a deeper understanding of customer behaviour and establish enduring client-account relationships. The user can analyze data, incorporate insights into your Salesforce dashboard, and automate customer feedback across workflows.
💸 Pricing
Qualtrics will cost $1 USD per user per month. The Qualtrics app for Salesforce is priced based on your existing Qualtrics licence. A Qualtrics sales representative can provide an exact price.
5. Survey Vista
Survey Vista automates data collection and feedback. Use branded, mobile-friendly surveys to improve response rates from clients, partners, and staff. Better insights and a real-time 360° customer perspective are possible with native SFDC integration. Boost CSAT and NPS with useful insights
💸 Pricing
Survey Vista can be tried for 15 days, and then it will cost $1,999 USD per org per year. Nonprofits can get a 50% discount on this product.
6. QuestionPro Surveys
QuestionPro is the leading provider of online survey software that allows users to generate the insights they need to make better business decisions, with over 2.5 million users in 40 countries.
In addition to survey creation, distribution, and analysis tools, this application offers a platform for tablet-based mobile research, data visualisation, and polling.
💸 Pricing
QuestionPro is free for one user and $99 USD per user per month for enterprises. Check for other pricing details.
7. Reviews.io
REVIEWS.io assists businesses in enhancing the power of their customers’ voices in order to promote sales and brand trust. For today’s customers, trust is king. That’s why this app will go above and beyond to assist clients in gathering authentic evaluations.
💸 Pricing
REVIEWS.io has below plans:
- £299 GBP/company/month
- £2,990 GBP/company/year
- $299 USD/company/month
- $2,999 USD/user/year
8. Medallia Sales & Service Experience for Salesforce
Medallia assists the world’s most beloved companies in providing exceptional customer experiences. Enterprise can connect Salesforce to the Medallia Experience Cloud to provide insights to Sales and Service teams on where to focus their efforts to improve account relationships.
Requests for experience feedback are automatically initiated throughout the customer journey, from critical points in the sales cycle to relationship activities and touchpoints.
💸 Pricing
Medallia costs $10,000 USD per company per year.
9. GrowPromoter
GrowPromoter is a software solution based on the Net Promoter® Score (NPS) and Customer Effort Score (CES) methodologies and the Employee Net Promoter® Score to measure continuously.
Its smart API is very easy to integrate with any CRM system.
💸 Pricing
GrowPromoter costs €3,000 EUR per company per year.
10. Survey Force by Salesforce Labs
Survey Force is a free app developed by Salesforce Labs. Salesforce Labs is an initiative that enables professional services personnel, developers, and other staff members of salesforce.com to share AppExchange products they have developed with the customer community.
💸 Pricing
Survey Force is free to use.
References
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