artificial intelligence

How to Optimize Role of Data in Modern Contact Centers

This article delves into what data in modern contact centres entails, the importance of role…

Enhancing Operations with AI in CRM for Small Businesses

CRM systems that have been enhanced with Artificial intelligence (AI in CRM) may significantly enhance…

How will AI change the user experience in CRM systems?

AI (Artificial Intelligence) improves CRM capabilities by making interactions more personalised, efficient, and informative.

Optimizing Retail Operations with New Salesforce Data and AI

Salesforce revealed new data and AI-powered solutions to improve the whole shopping experience today at…

HCL Tech to accelerate digital transformation with Salesforce

HCL Tech will accelerate digital transformation of Banco do Brasil, one of the biggest financial…