Customer Relationship Management

How to Optimize Role of Data in Modern Contact Centers

This article delves into what data in modern contact centres entails, the importance of role…

Ultimate Guide: Must-Attend Customer Experience Conferences of 2024

Customer experience events are fantastic places to network and share information. They provide a forum…

MuleSoft Named a Leader in the 2023 Gartner Magic Quadrant for API Management

API management technologies and practices are crucial for enterprises. MuleSoft Named a Leader in the…