Salesforce Launches Trusted Generative AI for Customers in Slack

Salesforce recently announced the launch of Slack AI, a trusted and intuitive generative AI experience that is integrated seamlessly into Slack. Customers may quickly access the collective information provided in Slack via guided experiences for AI-powered search, channel recaps, and thread summaries. These features will help clients locate answers, distil knowledge, and generate ideas faster.

Artificial intelligence has great potential to improve the contextual relevance, findability, and prioritisation of internal knowledge. This addition will help customers efficiently do their jobs in all areas of digital work. Customers may use Slack AI’s search and summarization capabilities to swiftly locate and consume massive amounts of information. These features are reliable, simple to use, and don’t require any training. Users begin them through guided, contextual interactions, so they don’t have to master whole new abilities to get the advantages. Each output is protected, referenced, and tailored to the user.

Below AI capabilities will help customers do their job more efficiently

1. AI-powered Search

AI powered search can deliver personalized, intelligent responses to any question. Users may ask conversational questions and receive short responses based on relevant Slack chats. Users can locate what they need faster, whether they want to learn about a new marketing campaign, catch up on corporate regulations, gain insights into prior choices using historical context, or identify unknown acronyms.

2. Channel Recaps

The channel recap feature will generate key highlights from accessible channels. Users can catch up on unread communications, summarise the last seven days, or specify a custom period range for summary. Users may rapidly catch up after being away from work, get started on a new project, or step in to help tackle time-sensitive situations.

3. Thread Summary

Users may receive the gist of a lengthy chat in a single click, and each summary includes explicit sources, allowing them to go more into a highlight. Users may quickly summarise critical choices and next actions from a lengthy thread, get up to speed on a customer support request, or catch up on a team stand-up to gain a bird’s-eye view on priorities.

4. Sales Spotlight

With Slack AI, sales reps can:

• When a customer has a specific query or concern throughout the course of a negotiation, you can easily identify and bring in the appropriate subject matter expert.
• Summarize an account channel to provide the background necessary to better prepare for a client meeting.
• Create important takeaways from a lengthy discussion about deal progress to help keep the team on target.

5. Engineering spotlight

With Slack AI, engineering teams can:

• Find responses in previous incident channels to identify viable solutions and apply lessons learned.
• Obtain the necessary information so that they may immediately establish themselves and contribute to the resolution of the issue.
• Recap an incident channel and utilise it as a starting point to generate a root-cause study more quickly.

Why is Slack AI secure to use?

Slack is committed to creating AI solutions that are safe, responsible, and ethical. Slack AI operates on Slack’s infrastructure and adheres to the same security and compliance requirements that consumers demand. Slack AI’s large language models (LLMs) are hosted directly within Slack, keeping client data in-house and proprietary to that organisation. Customer data is kept separate and will not be used to serve other clients, directly or indirectly. Slack AI does not use consumer information for LLM training.

Pricing and availability

Slack AI is now available as a paid add-on to Slack Enterprise subscriptions. Slack AI is now only available in English in the United States and the United Kingdom.

How to Use Slack

Get Access to Slack AI

Learn More about Slack AI

References

Salesforce Launches Trusted Generative AI for Customers in Slack

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