CRM System How to Optimize Role of Data in Modern Contact CentersBy Dhanik Sahni3 November 20241 This article delves into what data in modern contact centres entails, the importance of role of data, and real-world examples to demonstrate its significance.
CRM System Enhancing Operations with AI in CRM for Small BusinessesBy Dhanik Sahni5 June 20242 CRM systems that have been enhanced with Artificial intelligence (AI in CRM) may significantly enhance business processes and the customer experience.
