CRM News Enhancing Chatbot Experiences with Salesforce’s New Einstein Service AgentBy Dhanik Sahni17 July 20241 Salesforce has announced Einstein Service Agent, its first fully autonomous AI agent. Einstein Service Agent is intelligent and dynamic
CRM News Salesforce Recognized Leader in Gartner Magic Quadrant for CRM Customer Engagement CenterBy Dhanik Sahni21 November 20235 CRM Customer Engagement Center is used to describe software solutions that are used to engage customers intelligently, both proactively and reactively
