CRM News Salesforce Recognized Leader in Gartner Magic Quadrant for CRM Customer Engagement CenterBy Dhanik Sahni21 November 20235 CRM Customer Engagement Center is used to describe software solutions that are used to engage customers intelligently, both proactively and reactively
CRM News Salesforce Service Cloud Gains Intelligence Through New AI-Powered PerceptionsBy Dhanik Sahni19 November 20232 Salesforce introduced Service Intelligence, a powerful new analytics app for Service Cloud to increase agent productivity and improve customer satisfaction.
