Salesforce cuts 4,000 support jobs as AI agents take over 50% of cases. Benioff says AI boosts efficiency, reshaping roles across the CRM industry.
Author: Dhanik Sahni
Dhanik Sahni
Dhanik Sahni is a seasoned Salesforce Architect with over 15 years of experience in architecting and implementing robust CRM solutions for businesses of all sizes. With a deep understanding of Salesforce's capabilities and a passion for leveraging technology to drive business growth, hehave become a trusted expert in the field.
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