Salesforce Health Cloud is a CRM platform designed exclusively for healthcare professionals and organisations. Its goals are to better patient care, manage patient relationships, and expedite workflows. Health Cloud is based on the Salesforce platform and expands on the key functionalities of Sales Cloud and Service Cloud. That is, with Health Cloud, you have access to all of the basic capabilities included in these features.
Key features of Salesforce Health Cloud
Below are the key features and functionalities of the Salesforce Health Cloud.
Patient Management
The Health Cloud integrates data from many sources, including electronic health records (EHRs), medical devices, and other health-related systems, to provide a holistic view of patient profiles. This unified perspective assists healthcare providers in better understanding and managing patient data.
Care Coordination
By sharing patient information, treatment plans, and communication records, the Health Cloud enables healthcare professionals to interact more effectively. It aids in the coordination of care across several providers and specialties.
Engagement and Communication
The platform allows for personalised engagement with patients via a variety of channels, including email, mobile, and telehealth. It improves patient relationships by facilitating appointment scheduling, patient reminders, and communication.
Analytics and Insights
Health Cloud includes analytics capabilities that allow healthcare practitioners to generate insights from patient data, allowing them to discover trends, monitor health outcomes, and make data-driven decisions.
Customization and Integration
It may be customised to fit specific healthcare needs and connects with current systems such as EHRs, medical devices, and third-party applications, ensuring a unified picture of patient information.
Security and Compliance
Health Cloud complies to stringent security and compliance regulations, such as HIPAA (Health Insurance Portability and Accountability Act) in the United States, to ensure the protection of sensitive patient data.
Summary
Salesforce Health Cloud intends to improve patient engagement, optimise care delivery, and boost overall operational efficiency within healthcare organisations by providing a holistic and patient-centric approach to managing healthcare interactions and data.
References
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