CRM Customer Engagement Center is used to describe software solutions that are used to engage customers intelligently, both proactively and reactively

Salesforce introduced Service Intelligence, a powerful new analytics app for Service Cloud to increase agent productivity and improve customer satisfaction.

Cloud telephony is a communication technology that hosts voice and data services on remote servers and allows users to access them via the Internet.

Contract management refers to the process of creating, tracking, and managing contracts between parties involved in business transactions, such as customers.

primary purpose of CRM System is to strengthen existing customer connections, attract new customers, streamline procedures that promote profitability.

HCL Tech will accelerate digital transformation of Banco do Brasil, one of the biggest financial institutions in Latin America.

Atomberg Partners with Salesforce a global CRM Leader to Boost Customer Experiences of all over 350 service centre’s scattered across several cities in India.

SAP has introduced new CX generative AI capabilities across its SAP Customer Experience portfolio, including SAP’s natural-language generative AI copilot.

Constellation Research has recognized Infor customer Combilift with a 2023 SuperNova Award for leadership in adopting disruptive technologies.

Pipedrive, a simple and efficient sales CRM for small enterprises, unveiled its latest AI-powered Sales Assistant. It is now in beta phase.