This article delves into what data in modern contact centres entails, the importance of role of data, and real-world examples to demonstrate its significance.
Browsing: artificial intelligence
CRM systems that have been enhanced with Artificial intelligence (AI in CRM) may significantly enhance business processes and the customer experience.
AI (Artificial Intelligence) improves CRM capabilities by making interactions more personalised, efficient, and informative.
Salesforce revealed new data and AI-powered solutions to improve the whole shopping experience today at NRF 2024 for Retail merchandisers and marketers.
HCL Tech will accelerate digital transformation of Banco do Brasil, one of the biggest financial institutions in Latin America.