This article delves into what data in modern contact centres entails, the importance of role of data, and real-world examples to demonstrate its significance.
Browsing: Hyper-Personalization
Gartner Magic Quadrant for Personalization Engines are software that personalise content, and recommendations for specific users based on their preferences.
Customer Experience is evolving every day with the rise of technology, demand for a better customer experience, data privacy and trust, changing social trends.