Atomberg Technologies, a well-known Indian maker of smart and energy-efficient consumer durable home appliances, has made an important step towards revolutionizing customer experiences in the home appliances industry. The firm has established a strategic alliance with Salesforce. This collaboration is set to usher in a new age of personalized and connected experiences targeted at promoting customer excellence and loyalty.
Atomberg wants to improve on-site services by leveraging Salesforce’s cutting-edge field service capabilities, allowing its technicians to develop trustworthy assistance in the field. Improved customer service, enhanced operational efficiency, and smoother job scheduling will result from this interface with backend processes. As a result, Atomberg will be able to create engaging and consistent client experiences due to increased efficiency, quicker collaboration, and a relentless emphasis on high-value operations.
Salesforce India’s Managing Director, Sales, Arun Parameswaran, stated, “The alliance between Atomberg Technologies and Salesforce has the potential to create new industry standards for customer happiness, efficiency, and sustainability, while also improving how customers interact with and benefit from home appliances.”
Atomberg’s Chief Business Officer, Arindam Paul, stated the company’s dedication to utilizing technology to change the way customers interact with their homes and appliances.
Atomberg Technologies has a large presence in India, with over 350 service centers scattered across several cities. Fans, mixer grinders, and smart locks are among the smart and energy-efficient household appliances in Atomberg’s product line. With this collaboration, consumers will definitely benefit from digital-era support.
References:
Atomberg Partners with CRM leader Salesforce to Elevate Experience
