Customer experience events are fantastic places to network and share information. They provide a forum for professionals and leaders to exchange ideas and discuss best practices. With so many events going on throughout the world, deciding which ones to attend can be difficult.

In this post, we’ve compiled a list of the top 10 customer experience (CX) conferences to attend in 2024. This covers a variety of topics in the CX field to assist you in making the best decision.

Top 10 Customer Experience Conferences in 2024

1. Experience 24 February 5-7, 2024 | Las Vegas, Nevada

The goal of Experience ’24’s prominent inventors and leaders is to redefine the experience industry’s boundaries. Among the world’s most renowned businesses are present at the conference to provide mentorship, practical problem solving, and inspiration. Gain insights and best practices for experience management from top-tier practitioners. You’ll also witness how, in 2024, Medallia will be delivering ground-breaking technologies to you by utilising AI and customisation to accomplish the extraordinary.

2. CX USA Exchange February 26-27, 2024 | Fort Lauderdale, Florida

CX USA Exchange is an invite-only event for senior CX professionals prepared to define the next phase of customer experience excellence. The 2024 speaker lineup included speakers from industry-leading organisations in retail, financial services, travel and hospitality, technology, and telecommunications. Those who are interested can ask info@exchangeevents.co.uk for an invitation.

3. CX+ Summit February 2024 | Mumbai, India

One of the top news brands in the Indian marketing industry, Brand Equity, draws in executives from Allianz, Deloitte, Google Cloud, Salesforce, and other companies in marketing, customer experience, and digital marketing every year to participate in educational talks about the newest trends in customer experience, CX case studies, and how industry leaders are using data and technology to create better experiences.

4. Forrester CX APAC May 28-29, 2024 | Sydney, Australia & Online

Every year, Forrester organises a global series of CX forums to present practical CX tactics and approaches derived from Forrester analyst research, which leaders in marketing, digital, and customer experience can utilise to stay ahead of the curve and effect real change. Professionals based in APAC have the opportunity to engage with industry peers and obtain the most recent research, frameworks, and case studies from Forrester through CX APAC.

5. CX North America June 17-20, 2024 | Nashville, Tennessee & Online

The focus of Forrester’s 2024 flagship CX seminar in North America is linking CX to customer-obsessed growth. As CX teams face increased pressure to enhance loyalty and customer retention, Forrester’s three-day conference with 100 sessions given by 60+ analysts provides insights for moving the needle on customer outcomes through the development of a customer growth engine that connects CX to business goals.

6. CX EMEA June 25-26, 2024 | London, England & Online

It is time to make a bold move with Human + AI to win with Boundless Experiences. The event will focus on Human + AI involvement to align CX, digital, and marketing to prepare for the future of boundless experiences. Empathy, trust, and emotion are critical in this era of constant consumer contacts moving at the speed of digital. Only executives who can link CX, digital, and marketing to leverage the power of human + AI can create differentiated value in the eyes of customers.

7. CXFS July 15-16, 2024  | Boston, Massachusetts

Join leaders and change-makers from banks, fintech innovators, wealth management firms, insurance companies, and more for insights on how to win new business, stand out from the competition, and keep your clients satisfied with a solid CX strategy. Previous guests have come from prominent financial services companies such as StateFarm, TD Bank, Mastercard, and CapitalOne.

8. Customer Contact Week Asia July 16-19 | Singapore

One of the main themes of the 15th Annual Customer Contact Week Asia is transforming customer interactions through automation and artificial intelligence. The quickly changing contact centre environment and how utilising technology is essential for future-proofing the contact centre will be covered by knowledgeable presenters. Previous guests have included executives from IKEA, ANZ, and Johnson & Johnson.

9. Digital Customer Experience Summit November 5&6| Toronto

The Digital Customer Experience Summit has been showcasing CX specialists from leading North American organisations for over a decade. These experts provide audiences with up-to-date best practises for connecting marketing and digital CX and creating the digital foundation of an effective CX strategy. Participants can grow their network through hybrid networking possibilities provided by the in-person and virtual event.

10. World CX Summit August 2&3| Singapore

The World CX Summit is an international series of business-focused, thought-leadership-driven events held in key worldwide locations. This Singapore edition of the global tour brings together pre-qualified CX leaders, marketers, and tech experts to talk about how combining the newest technologies with consumer data may transform CX as it exists today.
Insightful workshops, keynote addresses, case studies, and panel discussions will all be featured at the summit, guaranteeing that attendees will leave with practical knowledge they can implement into their customer experience plans.

Other Useful Events

Customer Experience 2024 July 15 – 17 | Florida

Customer Experience 2024: A Frost & Sullivan Executive MindXchange will focus on investing in digital solutions and action-oriented CX initiatives, all while prioritizing interaction and collaboration. Whether you’re looking to improve your customer experience strategy, work to reduce customer churn, or try to increase revenue, you’ll find the insights you seek here. Customer Experience 2024 will focus on investing in digital solutions and action-oriented CX initiatives, all while prioritizing interaction and collaboration. This event’s audience is 75% executive-level and above. You’ll be networking with Vice Presidents, Directors, and Senior Managers of Customer Experience, Customer Success, Marketing, Consumer Insights, Sales, and more.

Customer Contact Executive MindXchange April 7 – 10 & October 20 – 23 | Florida

This event provides insight and relationships to execute customer contact strategy, reducing customer churn and improve customer satisfaction rate. There’s a reason these events have been a mainstay for customer contact executives for 20 years – with a focus on timely content and intimate collaboration touchpoints, the insights are abundant, and the networking is second to none. This year, the East event will be in Fort Lauderdale, Florida, and West will take place in Tucson, Arizona. This event’s audience is 75% executive-level and above. You’ll be networking with Vice Presidents, Directors and Senior Managers of Contact Centres, Customer Experience, Customer Care, Customer Service, and more.

References

Top Customer Experience Conferences to Attend in 2024

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